The google Authenticator code is not working.

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Xero authenticator not working - xero authenticator not working.Fix issues with multi-factor authentication 

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New Phone or Tablet? Authenicator no longer working? Here is how to re-set it in Xero.Reset multi-factor authentication (MFA) – Xero Central

 

A great answer addresses the original question, and might include examples or links to more info. Please follow our discussion guidelines. I have looked at the tip section and followed the instructions remove app and re-install app but this hasnt worked.

Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Giving people access to Xero Discussions Authenticator code not working. Kathryn McQueen. Topic Giving people access to Xero. Authenticator code not working I have just got a new phone, and my google authenticator app is now not linked to xero account. I have deleted my profile on the authenticator app and deleted the app, reinstalled the app and re-scanned the QR code in xero under my profile.

However it is still not working. Please help : Log in to answer. Write an answer Add attachement Upload Files Or drop files. Cancel Done. All answers 1. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.

 

2 step authentication not working - Error in Authentication

 

Why my authenticator app won't sync Hi, I have been added to our company Xero account by the "invite" button. However, when I login in and get to the two-step authentication part, my iPhone won't sync up and present a code. Why is this happening? I have not received a QR barcode scan. If your security system becomes a pain in the A then people will bypass it. If you have a 30 day skip then it should work if I choose it, regardless of whether I am using an authenticator - it is my risk not Xero's.

I have switched back to Google Authenticator. However 30 day skip still also doesn't work with that either. Looks like I'll be turning off 2FA. Driving me mad having to log in ten times a day.

Particularly when I am only person using it. Preferred 30 day skip log in which no longer works. Tough luck if I lose my phone. Not impressed with this either. I use several companies and have the same issue with the skip 30 days option.

I hope there will be a resolution soon. I tick the skip for 30 days box and every time I still have to authenticate. I too experienced the frustration of having to constantly use Authenticator to sign in - even after ticking the 30 day skip each time - but found clearing my cache fixed it. I didn't have to log in to answer the post either! Hopefully, this will help! Me too. Three companies two with bank accounts that means moving in and out constantly.

It's not just their new caustic system access idea though, when we need help there is no way to speak with a XERO representative, Really crummy customer support ratings. We are looking at Quickbooks. If you use the Xero Verify app on your mobile it makes it that little bit quicker to log in because you only have to click Yes Its Me option in the pop up on your phone home screen. Yes, but not everyone has their phone attached as a body part. Even 1 verification per day would be better than having to do it whenever it times out.

Or once a week.. Xero just responded with: "it's now mandatory to authenticate your log in each time you use Xero and it's not possible to skip this for 30 days.

If it's not possible to skip it for 30 days, why does the option exist? Just another thing Xero will one day get around to fixing as in remove it I guess. I have also had trouble not receiving the authentication on occasion. Resent, no help, and again, and then suddenly they all come through!

I appreciate the need for security, but let's make sure it works, and maybe increase the time-out period, at least that would help many.

Too simple? Thanks Terri-Anne. Once installed on my phone I was able to navigate the new process and access our account. Me, especially as I am the only one using the program. So I can't use the old one to log in What do I do now? I have this same issue. If anyone is able to help that would be great. I despise the 2 step authentication and if there was an option to remove it altogether I would. Huge issue. I have been going round in circles all day trying to sort this out for two employees with new phones.

Caryn Rance. When you say turn it of. What do I need to turn off please. Hey Pippa, you do exactly what I said after that Thanks Caryn, I can't believe xero's own help page is so hopeless when it was so simple in the end!

Thank you! Hi Ben, as I commented above a few weeks ago it's actually much easier than you would think! See below Log in using the other method, go to "Settings", "Disable the Two-Step Authentication" and then you can start all over again by installing the app on your new phone because it then gives you the barcode you need.

Hi So i have lost my old phone with the old auth app so i can no longer disable. Does anyone else here experience being half way thru a 3 hour quote or inv come to save and the screen blinks deletes everything. Hi Milad Nakhl, did you read the comments above? I've posted a few times now exactly what you need to do in this thread.

I wonder why it's not recognising the code. Did you get a new phone, Antony? I have this exact same issue and it is driving me crazy. Why doesn't it work??? Same phone, same computer, same everything. Kind Regards, Maysen. Download Download. Show more actions. Hi Dana, Thanks for your help, I managed to get it to work now.