Common Zoom problems and how to fix them
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- The most common Zoom problems and how to fix them now | Digital TrendsWhy is zoom sound not working on laptop - why is zoom sound not working on laptop.Zoom audio not working: Solve audio problems in your Zoom meeting
You should ensure that you have the right to exhibit the music you will use prior to your event see 'Alternative music sharing methods' below for a method that does not require a licence. If you've shared your device's audio through your Zoom settings, as described above, your microphone doesn't need to hear the music for it to be heard by your attendees. In fact, your audio quality will be improved if the microphone doesn't pick up the music at all.
If it's possible for you to connect headphones to your computer ideally without wires via Bluetooth, though wired headphones would work too if it's safe for you to use them then you can listen to your music using these and ensure that your microphone only has to pick up the sound of your voice. Use an external microphone An external microphone is preferable if you have access to one. It should be positioned as close to you, the source of the sound, as possible.
Control the volume of the microphone It should also be possible for you to turn up your microphone via your device settings - meaning that your voice is given higher volume in the sound mix. If attendees cannot hear you well if your sound is cutting out, for example , you can select another audio source from the audio menu. To switch audio, click the upward arrow next to the Mute button and choose Switch to Phone Audio or choose another microphone from the top of the menu.
Remember, if you use the Computer Audio option, that means Zoom is relying on your internet connection to transmit audio.
If your internet connection is not good, your audio will not be good. People on the other end might say you are cutting in and out or that you sound like a robot. If this might be what is causing your difficulties, you can find out how to unblock this privacy feature here. Different versions of Mac OS might have permissions preventing Zoom from accessing your camera. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam.
On the web specifically, you can also check this setting by restarting your call and making sure you press Allow when prompted about the camera and mic access. In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same. From there, scroll down to let desktop apps access your camera , and make sure that the toggle switch is On. Open System Preferences and select Security and Privacy.
After that, click the lock icon and enter your password to make changes. You can then click Camera from the sidebar and make sure your desired web browser and Zoom are checked.
Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one. If all else fails, uninstall the software. The next time you try to join or start a virtual meeting, the web browser client should download the software for you. You also can manually install the software from Zoom.
Another common problem with Zoom is an audio echo during a meeting. If you hear an audio echo or feedback, there are three possible reasons why.
Someone could have both computer and telephone audio active at the same time. This is definitely worth doing if you always have a connection problem on Zoom. If it's a one-off problem, there's likely nothing you can do about it except wait for the problem to pass - you could try stopping all other activity on your connection to let Zoom have all the bandwidth available.
Check you're not muted: When you join a Zoom meeting you'll normally have to click to activate the microphone, because you're muted. Look for the microphone icon in the bottom left hand corner, if it's crossed out, click it to unmute your microphone.
If you're on the mobile app, you'll have to "join with audio" to be able to speak or hear sound. If using an external microphone: Many external mics have they own mute feature - make sure the mic itself isn't muted. Check your Bluetooth connection: If you join a call and no one can hear you, check you're not connected to a Bluetooth headset elsewhere in the house. It might be that an existing connection has claimed your audio. Or, if you want to use a Bluetooth headset, make sure it's properly connected to the device running Zoom.
Check the audio source in Zoom: If you're in a call and no one can hear you, you can click on the up arrow to expand the audio button in the Zoom app. You'll then see the options available on your computer so you can use the correct microphone. Check the audio settings in Zoom: Similar to above, if you're not in a meeting you can open Zoom, open the settings and head to "audio".
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